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Looking for specific answers? Explore FAQ’s and learn more about us
Frequently Asked Questions
- Finance
- Technical
- Bookings
- Conexa Neo
Finance
Important Customer Notice: LHR - Heathrow Airport Closure
How do I deactivate a user?
Where can I find a breakdown of my charges?
How do I query an invoice?
How do I view my Invoices & Statement?
How do I report a technical problem with the site?
I have not received a booking confirmation email. What do I do?
How do I know if my booking has been successful?
How do I track my shipment?
I don't have a printer. Can I still book online?
What is the maximum weight and size limits for a package?
How do I register for an account?
How do I give access to a new user?
Are Intercargo bookings processed 24 hours a day, 7 days a week?
How do I add more users?
What is volumetric weight?
I have forgotten my password, how do I reset it?
Do you provide tail lift for collections?
How do I track my shipment?
Are transit times guaranteed?
Where can I find all my job related documents?
Can you offer a dedicated collection service?
What packaging should I use for my shipment?
How will I know when my package has arrived at its destination?
What do I do if the driver does not arrive to collect my shipment?
What do I do if the driver refuses collection of my shipment?
I experienced problems with the website before making a payment. What now?
What happens if the driver does not accept the shipment?
How do I affix the label to my package?
What does the collection cost cover?
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